Replacement and Return Policy
We value your satisfaction and want to ensure a hassle-free shopping experience. Please read our replacement and return policy carefully to understand the guidelines and procedures for returning or replacing home appliances purchased from our e-commerce website.
1. Eligibility for Replacement or Return:
a. Damaged Products: If you receive a home appliance that is damaged or defective, you are eligible for a replacement or full refund. Please notify us within 01 day of delivery to initiate the process.
b. Incorrect Product: In the event of receiving an incorrect product, please inform us within 01 day of delivery. We will arrange for the correct product to be delivered or provide a refund if preferred.
c. Change of Mind: If you change your mind about a purchased home appliance, you may request a return within 01 day of delivery. In such cases, the product must be unused, in its original packaging, and in resalable condition. Return shipping charges may apply.
2. Conditions for Replacement or Return:
a. Original Packaging: To be eligible for a replacement or return, the home appliance must be returned in its original packaging, including all accessories, manuals, and documentation provided.
b. Unused and Undamaged: The product must be unused, free from any damage or marks, and in resalable condition. We reserve the right to assess the condition of the returned product before processing a replacement or refund.
c. Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email or receipt, when requesting a replacement or return.
3. Return and Replacement Process:
a. Contact Customer Support: To initiate a replacement or return, please contact our customer support team via e-mail: email@example.com within the specified time frame. Provide details about the issue, order number, and product information.
b. Return Authorization: Our customer support team will guide you through the return authorization process. You may be required to provide supporting documents or images, depending on the nature of the issue.
c. Packaging and Shipping: Safely pack the home appliance in its original packaging to avoid any damage during transit. Follow the instructions provided by our customer support team for the return shipping process, including the designated address and shipping method.
d. Inspection and Processing: Upon receipt of the returned product, our team will inspect it to ensure compliance with the return policy. We will then proceed with the replacement or issue a refund based on your preference.
4. Refund and Replacement Options:
a. Refunds: Approved refunds will be processed using the original payment method within 5 business days. Please note that the refund amount may exclude any shipping charges or applicable restocking fees.
b. Replacements: If eligible for a replacement, we will arrange for a new product to be shipped to you at no additional cost. The replacement process will be initiated promptly upon approval.
a. Clearance or Sale Items: Clearance or sale items may have different return and replacement policies. Please check the specific product listing or contact our customer support team for more information.
b. Installation and Usage: We are not responsible for any damages, malfunctions, or compatibility issues resulting from incorrect installation, mishandling, or inappropriate usage of the home appliances.
6. Customer Responsibilities:
a. Accurate Information: Ensure that your contact and delivery information provided during the purchase process is accurate and up to date to facilitate smooth communication and delivery.
b. Product Knowledge: Familiarize yourself with the product specifications, installation requirements, and usage guidelines provided by the manufacturer to avoid any issues arising from incorrect usage.
c. Retain Proof of Purchase: Keep a copy of the order confirmation email or receipt as proof of purchase, which may be required during the return or replacement process.
7. Customer Support:
For any queries, concerns, or assistance related to replacements, returns, or our policies, please reach out to our customer support team via e-mail: firstname.lastname@example.org. We are here to help and ensure your satisfaction.
Please note that this replacement and return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase to stay updated with our current terms and conditions.
Last updated: July 3rd, 2023
Jan Sons Electronics